1. Introduction

Olibaa respects the privacy of customers, sellers and visitors who use our marketplace and related services.

This Privacy Policy explains how information may be collected, used, disclosed, stored and protected when you visit Olibaa, create an account, purchase products, register as a seller, contact support or otherwise use Olibaa services.

The exact information processed depends on the features you use and the nature of your interaction with Olibaa.

2. Scope of This Privacy Policy

This Privacy Policy applies to information processed through the Olibaa marketplace and related services where this policy is displayed or referenced.

It may apply to:

• Website visitors.
• Registered customers.
• Marketplace sellers.
• Customers placing orders.
• Users contacting customer support.
• Participants in promotions or marketplace features.

3. Information You Provide

Olibaa may collect information that you provide directly when using marketplace services.

This may include:

• Name.
• Email address.
• Phone number.
• Account information.
• Delivery address.
• Billing-related information.
• Order information.
• Seller business information.
• Customer support communications.
• Product reviews or other content submitted to Olibaa.

4. Customer Account Information

When a customer creates an Olibaa account, we may collect information necessary to create, secure and maintain that account.

This may include contact information, login-related information, saved delivery information, account preferences and order history.

Customers are responsible for keeping their account information reasonably accurate.

5. Seller Information

Sellers may be required to provide additional information for marketplace verification and operation.

This may include:

• Seller or business name.
• Contact information.
• Business address.
• Verification information.
• Settlement or payout information.
• Product listing information.
• Transaction history.
• Seller support communications.

Additional information may be required depending on product categories, payment arrangements and marketplace requirements.

6. Order Information

When a customer places an order, Olibaa may process information necessary to complete and manage the transaction.

This may include:

• Customer name.
• Delivery address.
• Phone number.
• Products ordered.
• Order amount.
• Seller information.
• Delivery status.
• Payment status.
• Return or refund information.

7. Payment Information

Payments may be processed through banks, card processors, mobile financial services, payment gateways or other supported payment providers.

Olibaa may receive information related to a payment, such as transaction status, transaction reference, payment method type or other information needed to reconcile an order.

8. Cash on Delivery Information

For Cash on Delivery orders, Olibaa may process delivery information, order value and payment status necessary to manage the transaction.

If a refund is required for a Cash on Delivery order, additional payment information may be requested to complete the refund through an available method.

9. Delivery Information

Information necessary for delivery may be shared with sellers, courier companies, delivery personnel or logistics providers involved in fulfilling the order.

This may include:

• Customer name.
• Delivery address.
• Contact number.
• Order reference.
• Delivery instructions.

Only information reasonably needed for the relevant delivery purpose should be shared.

10. Customer Support Information

When users contact Olibaa support, we may collect and retain information relevant to the support request.

This may include:

• Messages.
• Order number.
• Product information.
• Photos.
• Videos.
• Payment reference information.
• Delivery information.
• Issue details.

This information may be used to review, investigate and resolve the support request.

11. Information Collected Automatically

When a user accesses Olibaa, certain technical information may be collected automatically.

This may include:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Approximate visit time.
• Referral information.
• Website interaction information.

Such information may help with security, troubleshooting, analytics and service improvement.

12. Cookies

Olibaa may use cookies and similar technologies to provide and improve marketplace functionality.

Cookies may help with:

• Maintaining login sessions.
• Remembering user preferences.
• Shopping cart functionality.
• Security.
• Analytics.
• Website performance.

13. Essential Cookies

Certain cookies may be necessary for website functionality.

For example, essential cookies may help keep users logged in, maintain shopping carts, protect sessions and support security functions.

Disabling essential cookies may cause some marketplace features to stop working correctly.

14. Analytics

Olibaa may use analytics tools to understand how users interact with the marketplace.

Analytics information can help identify popular pages, technical problems, navigation patterns and opportunities to improve the website.

The specific tools used may change over time.

15. How We Use Information

Information may be used for legitimate marketplace purposes such as:

• Creating and maintaining accounts.
• Processing orders.
• Managing payments.
• Arranging deliveries.
• Providing customer support.
• Managing returns and refunds.
• Processing seller settlements.
• Preventing fraud.
• Improving marketplace services.
• Maintaining website security.
• Complying with applicable requirements.

16. Order Fulfillment

Customer information may be used and shared as reasonably necessary to process and fulfill orders.

For marketplace orders, relevant information may need to be provided to the seller responsible for fulfillment.

Sellers may only use such information for legitimate marketplace purposes and according to applicable Olibaa policies.

17. Communication

Olibaa may use contact information to send transactional and service-related communications.

These may include:

• Order confirmations.
• Delivery updates.
• Return information.
• Refund updates.
• Account security notifications.
• Seller account notices.
• Support responses.

18. Marketing Communications

Where permitted and appropriate, Olibaa may send information about products, promotions, campaigns, offers or marketplace updates.

Users may have options to manage certain promotional communications.

Transactional or security-related communications may still be sent where necessary even if a user chooses not to receive promotional communications.

19. Personalization

Olibaa may use marketplace activity and preferences to provide a more relevant shopping experience.

For example, information may help display relevant categories, products, recommendations or marketplace content.

20. Fraud Prevention and Security

Olibaa may process information to identify suspicious activity, unauthorized access, account misuse, fraudulent transactions, refund abuse or other marketplace security concerns.

Security monitoring may include analysis of account, device, order and transaction information where appropriate.

21. Sharing Information With Sellers

For marketplace orders, certain customer information may be provided to the seller responsible for supplying the product.

This may include the information reasonably necessary to fulfill an order, provide support, process an eligible return or honor a relevant warranty.

22. Sharing Information With Delivery Providers

Olibaa may share necessary customer and order information with delivery providers to arrange pickup, transportation and delivery.

Delivery providers should only receive information reasonably required for their role.

23. Sharing Information With Payment Providers

Information may be shared with payment providers, banks, card processors and other financial services where necessary to process payments, refunds, verification or payment disputes.

These providers may independently process information under their own privacy terms and legal responsibilities.

24. Service Providers

Olibaa may use service providers to support marketplace operations.

Examples may include providers of:

• Website hosting.
• Cloud infrastructure.
• Messaging.
• Analytics.
• Security.
• Email services.
• Customer support tools.
• Delivery services.

Information shared with service providers should be limited to what is reasonably necessary for the relevant service.

25. Legal and Safety Disclosures

Olibaa may disclose information where reasonably necessary to comply with applicable legal obligations, valid legal process, regulatory requirements or marketplace safety concerns.

Information may also be processed where necessary to investigate fraud, protect users, enforce marketplace rules or defend legitimate rights.

26. Business Changes

If Olibaa undergoes a business restructuring, merger, acquisition, investment, asset transfer or similar transaction, information may be transferred as part of that transaction subject to applicable requirements.

27. Information We Do Not Intentionally Request

Users should not send unnecessary sensitive information through ordinary support channels.

For example, users should not send full account passwords, payment PINs or one-time authentication codes to customer support unless a secure and legitimate system specifically requires an appropriate verification step.

28. Data Security

Security measures may include access controls, account authentication, system monitoring, software updates, restricted administrative access and other reasonable protections.

However, no internet-based service or electronic storage system can guarantee absolute security.

29. Account Security Responsibilities

Users also have responsibilities for protecting their information.

Users should:

• Use a strong password.
• Avoid sharing login credentials.
• Protect verification codes.
• Log out of shared devices.
• Report suspicious account activity.

30. Data Retention

Olibaa may retain information for as long as reasonably necessary for legitimate marketplace purposes.

Retention may depend on:

• Account status.
• Order records.
• Payment and accounting requirements.
• Returns and warranties.
• Fraud prevention.
• Legal obligations.
• Dispute handling.

Different types of information may have different retention periods.

31. Closed Accounts

Closing an account does not necessarily require immediate deletion of every associated record.

Certain information may need to be retained where necessary for completed orders, accounting, fraud prevention, warranty handling, disputes, security or applicable legal obligations.

32. Seller Data Retention

Seller transaction and verification information may be retained where reasonably necessary for marketplace administration, settlements, accounting, product disputes, fraud prevention and applicable requirements.

33. User Privacy Choices

Depending on the applicable circumstances and available Olibaa features, users may be able to update certain account information and communication preferences.

Users can contact Olibaa if they have questions about personal information processed through the marketplace.

34. Access to Information

Where applicable rights exist, users may request information regarding personal data held about them.

Olibaa may need to verify the identity of the requester before responding to certain privacy-related requests.

35. Correcting Information

Users should keep account and delivery information accurate.

Certain information may be updated directly through account settings where available.

For information that cannot be updated through an account, users may contact Olibaa support.

36. Deletion Requests

Where applicable, users may request deletion of certain personal information.

Deletion may be limited where information needs to be retained for legitimate reasons such as transaction records, refunds, disputes, security, fraud prevention, accounting or applicable legal obligations.

37. Marketing Preferences

Users may be able to opt out of certain promotional communications through available unsubscribe or account preference options.

Essential account, order, security or transaction communications may continue where necessary.

38. Cookies and Browser Controls

Most browsers allow users to manage cookies through browser settings.

Blocking certain cookies may reduce website functionality or prevent some account and shopping features from operating correctly.

39. External Links

Olibaa may contain links to third-party websites or services.

A link does not necessarily mean that Olibaa controls the third-party service's privacy practices.

Users should review the privacy information of external services they choose to use.

40. Third-Party Platforms

Where Olibaa features integrate with external platforms, services or applications, those services may independently process user information according to their own policies.

41. Product Reviews

If users submit product reviews, ratings, comments or other public marketplace content, some information associated with the submission may become visible to other users depending on the feature.

Users should avoid including unnecessary personal information in public reviews.

42. Seller Listings

Certain seller business information may be displayed publicly where necessary to identify sellers, stores or product suppliers.

Sellers should avoid placing unnecessary private information in public product descriptions or listing images.

43. Children's Privacy

Olibaa is intended for ordinary marketplace use and is not designed to knowingly collect unnecessary personal information from children.

Where a person does not have the legal capacity required to enter into a marketplace transaction independently, use should occur through an appropriately authorized parent, guardian or other responsible person where applicable.

44. International Service Providers

Some technology, hosting, payment, communication or support providers may process information in countries other than the user's location.

Where this occurs, Olibaa aims to use service providers and arrangements appropriate to the relevant marketplace purpose and applicable requirements.

45. Information About Fraud Investigations

Olibaa may retain and analyze information relating to suspected fraud, account misuse, payment disputes, counterfeit products or marketplace abuse.

This may help protect customers, sellers and the marketplace from repeated fraudulent activity.

46. Payment Disputes and Chargebacks

Where a payment dispute or chargeback occurs, relevant order, delivery, payment and communication information may be shared with the payment provider or financial institution handling the dispute.

47. Return and Refund Information

Return and refund cases may involve processing information such as product photographs, videos, order records, payment details, seller responses and return inspection results.

This information may be retained as reasonably necessary to resolve the case and maintain marketplace records.

48. Warranty Information

Where warranty support is requested, Olibaa, the seller, manufacturer or authorized service provider may need information such as order details, customer contact information, product serial numbers and evidence of the issue.

49. Medical Product Information

Customers purchasing Medical & Surgical Supplies should avoid submitting unnecessary health information through ordinary marketplace channels.

Olibaa marketplace support is intended to address transactions, products, returns and related marketplace issues rather than provide medical diagnosis or treatment advice.

50. Security Incident Response

If Olibaa identifies a significant security issue affecting marketplace information, reasonable steps may be taken to investigate, contain and address the issue.

Where notification is required or appropriate, affected users may be contacted through available account or contact information.

51. Automated Security Controls

Olibaa may use automated tools or technical controls to identify potentially suspicious transactions, abnormal login activity, spam, fraud or other security concerns.

Automated indicators may be combined with manual review where appropriate.

52. Marketplace Analytics

Aggregated or statistical information may be used to understand marketplace trends, improve categories, evaluate performance and plan future features.

Where possible and appropriate, such reporting may be presented in aggregated form.

53. Information Shared Between Customer and Seller

Customers and sellers should only exchange information that is reasonably necessary for the marketplace transaction.

Users should not pressure another user to disclose unnecessary personal information.

54. Seller Privacy Responsibilities

Sellers receiving customer information through Olibaa must handle that information responsibly.

Sellers must not:

• Sell customer data.
• Publish customer information.
• Use customer information for unrelated spam.
• Share customer details unnecessarily.
• Use customer data for unauthorized purposes.

55. Changes to This Privacy Policy

Olibaa may update this Privacy Policy as marketplace services, technology, business processes, payment systems, data practices or applicable requirements change.

An updated version may be published on this page.

Users are encouraged to review the Privacy Policy periodically.

56. Contact Regarding Privacy

If you have questions about this Privacy Policy or the way Olibaa handles information, you may contact Olibaa through the official support options available on the website.

For privacy-related requests, Olibaa may require reasonable verification before providing or changing certain account information.