Return & Refund Policy

1. Introduction

At Olibaa, our goal is to provide customers with a reliable and transparent online shopping experience. Customers should receive products that reasonably match the description, specifications, quantity, variation and condition presented at the time of purchase.

Because Olibaa offers products across multiple categories, including Smart Gadgets, Computer Accessories, Solar Power Equipment, Water Filters, Medical & Surgical Supplies, Natural Products, Innerwear & Fashion, Industrial Chemicals & Parts, Books & Stationery and other categories, return conditions may vary depending on the nature of the product.

Some products may generally be returned within the applicable return period if they remain unused and in acceptable condition. Other products may have stricter return requirements because of hygiene, health, contamination, installation, safety, perishability, customization or product-specific considerations.

Customers should review product descriptions, specifications, warranty information, size information, compatibility requirements and category-specific return conditions before completing an order.

This Return & Refund Policy should be read together with Olibaa's Terms & Conditions, Seller Policy, Privacy Policy, Shipping Policy, warranty information and any other applicable marketplace rules.

Where applicable law gives customers rights that cannot legally be restricted by this policy, those legal rights will continue to apply.

2. General Return Eligibility

A return request may generally be considered when one or more of the following situations apply:

• The customer received the wrong product.
• The product is materially different from the product ordered.
• The product arrived damaged.
• Important advertised accessories or components are missing.
• The wrong size, color, model, quantity or variation was delivered.
• The product has a verified manufacturing defect.
• The delivered product materially differs from its description.
• The product is unusable because of a verified issue existing at the time of delivery.
• Another eligible return reason applies under Olibaa's category-specific policy.

Return eligibility depends on the product category, condition, time elapsed since delivery and whether the product has been opened, installed, activated, altered, washed, consumed, contaminated or used.

Submitting a return request does not automatically guarantee approval. Olibaa or the relevant seller may review the order, product condition and supporting evidence before approving a return, replacement, exchange or refund.

3. Category-Wise Return Period

The following return request periods generally apply to Olibaa product categories:

The applicable period normally starts from the date on which the product is successfully delivered to the customer.

Requests submitted after the applicable return period may not qualify for a standard return. However, where a valid manufacturer warranty, seller warranty or other applicable customer right continues beyond the normal return period, the customer may still be eligible for warranty service.

4. Conditions for Returning a Product

For a standard return, the product should generally meet the following conditions:

• The return request must be submitted within the applicable period.
• The product should generally remain unused unless reasonable testing was necessary to discover a defect.
• The product should remain in substantially the same condition as delivered.
• Original packaging should be included where reasonably available.
• Accessories, cables, chargers, adapters, manuals, warranty cards and included components should be returned.
• Free gifts or promotional items supplied with the product may also need to be returned.
• Product labels, tags, seals and serial numbers should remain intact where applicable.
• The product must not have been damaged because of misuse or improper installation.

A return may be rejected when a product has been materially altered, damaged after delivery, deliberately modified, repaired without authorization or returned with major advertised components missing.

5. Damaged Products

If a product arrives visibly damaged, customers should contact Olibaa as soon as reasonably possible within the applicable return period.

Customers may be asked to provide:

• Photos of the damaged product.
• Photos of the outer packaging.
• Photos of the shipping label.
• A video showing the damage where necessary.
• The relevant order number.
• The product serial number where applicable.

Customers are encouraged to inspect packages promptly after delivery.

Damage caused after delivery by dropping, misuse, incorrect installation, unsuitable power supply, water exposure, negligence or unauthorized repair may not qualify for a standard return.

6. Wrong Product Received

If the customer receives a product different from the product ordered, the issue should be reported within the applicable return period.

Examples include:

• Wrong model.
• Wrong size.
• Wrong color.
• Wrong quantity.
• Wrong specification.
• Wrong product variation.

Customers should avoid unnecessary use of the incorrect product.

Where appropriate, Olibaa or the seller may arrange replacement with the correct product. If the correct product is unavailable, an eligible refund or another reasonable resolution may be offered.

7. Missing Items or Accessories

Customers should report missing advertised components or accessories promptly.

Examples may include:

• Missing charger.
• Missing cable.
• Missing remote control.
• Missing adapter.
• Missing mounting equipment.
• Missing warranty card.
• Missing item from a bundle.

Depending on the circumstances, the missing item may be supplied separately, the complete product may be replaced or another appropriate solution may be offered.

8. Defective Products

A product may be considered defective when a genuine manufacturing or functional problem prevents normal use.

For electronic products, reasonable troubleshooting may sometimes be required before a return is approved.

Troubleshooting may include checking:

• Power source.
• Charging.
• Connection method.
• Compatible device.
• Software settings.
• Installation procedure.
• User manual instructions.

Where a genuine defect is confirmed within the return period, replacement, return or refund may be considered.

After the normal return period expires, warranty service may apply instead.

9. Change-of-Mind Returns

A change of preference alone may not always qualify for a return.

Examples include:

• The customer no longer wants the product.
• The wrong model was selected by the customer.
• The customer selected the wrong size despite accurate size information.
• The customer ordered an incompatible accessory despite correct compatibility information.

Olibaa may accept certain change-of-mind returns where the product remains unopened, unused, complete and suitable for resale. This option is not guaranteed for every category or product.

10. Smart Gadgets Return Policy

Smart Gadgets may generally qualify for a return request within 7 days of delivery.

This category may include:

• Smart watches.
• Smart bands.
• Wireless earbuds.
• Bluetooth speakers.
• Smart accessories.
• Other similar gadgets.

Products should not be physically damaged, modified or misused.

Where an electronic device has been linked to an account or security lock, the customer may be required to remove that account or lock before returning the item.

Damage caused by impact, water exposure, unauthorized software modification or incorrect charging may not qualify for return.

11. Computer Accessories Return Policy

Computer Accessories may generally qualify for return within 7 days of delivery.

Examples include:

• Keyboards.
• Mice.
• Headphones.
• USB hubs.
• Storage accessories.
• Cables.
• Networking equipment.
• Computer peripherals.

Customers should confirm compatibility before ordering where product specifications are clearly available.

Products damaged by incorrect voltage, unsupported installation, physical damage or unauthorized modification may not qualify for a return.

12. Solar Power Equipment Return Policy

Solar Power Equipment may generally qualify for a return request within 7 days of delivery.

This category may include:

• Solar panels.
• Inverters.
• Charge controllers.
• Batteries.
• Solar lights.
• Cables.
• Mounting equipment.

Products that have been permanently installed, electrically connected, drilled, cut, modified or damaged during installation may not qualify for a normal return unless the product has a verified pre-existing defect.

Customers are encouraged to use qualified installers for technical solar equipment.

13. Water Filters Return Policy

Water Filters and related equipment may generally qualify for return within 7 days of delivery.

Products are normally easier to return before installation.

After a filter is installed and water has passed through cartridges or filtration media, hygiene and contamination considerations may restrict return eligibility.

Used cartridges, opened filtration media or contaminated components may generally be non-returnable for change-of-mind reasons.

Wrong products, damaged products, missing components and verified defects may still be reviewed under this policy or applicable warranty conditions.

14. Medical & Surgical Supplies Return Policy

Medical & Surgical Supplies generally have a shorter return request period of 3 days from delivery.

Products with broken sterile seals may not qualify for a standard return.

Customers should inspect sealed medical products carefully before opening them.

15. Natural Products Return Policy

Natural Products generally have a return request period of 3 days from delivery.

This category may include:

• Natural oils.
• Herbs.
• Natural supplements.
• Honey.
• Personal care products.
• Herbal products.
• Other consumable natural products.

Products that have been opened, consumed, mixed, applied or otherwise used may be non-returnable for hygiene and safety reasons.

Customers should promptly report leakage, broken packaging, expired products, incorrect products or significant packaging damage.

16. Innerwear & Fashion Return Policy

Innerwear & Fashion products may generally have a 7-day return request period.

Fashion products should generally remain:

• Unwashed.
• Unused.
• Unaltered.
• Free from stains.
• Free from perfume or unusual odor.
• With original tags attached where supplied.

For hygiene reasons, opened or used innerwear may be non-returnable.

Customers should carefully confirm sizing information before purchasing.

17. Industrial Chemicals & Parts Return Policy

Industrial Chemicals & Parts may generally have a 7-day return request period.

Industrial parts should remain unused and unmodified where possible.

Products that have been:

• Installed.
• Cut.
• Welded.
• Machined.
• Altered.
• Damaged during installation.

may not qualify for a standard return unless a genuine pre-existing defect is verified.

Opened or partially used chemical products may be non-returnable due to safety, contamination and handling requirements.

18. Books & Stationery Return Policy

Books & Stationery may generally have a 7-day return request period.

Books should remain in acceptable condition and should not have significant writing, highlighting, tearing, water damage or missing pages caused after delivery.

Stationery should generally remain unused where appropriate.

Incorrect books, printing defects, missing pages, damaged books or incorrectly supplied stationery may be reported during the applicable return period.

19. Non-Returnable Products

The following products may generally be non-returnable unless damaged, defective, incorrect or otherwise protected by applicable customer rights:

• Opened or used hygiene-sensitive products.
• Used innerwear.
• Opened sterile medical products.
• Used or consumed Natural Products.
• Used filtration cartridges.
• Opened chemical products.
• Customized or personalized products.
• Products damaged after successful delivery.
• Products altered or repaired without authorization.
• Products with deliberately removed serial numbers.
• Products missing major components because of customer action.
• Products returned outside the applicable period without valid warranty coverage.

20. Product Exchange

Where appropriate, Olibaa may offer an exchange instead of a refund.

An exchange may be available where:

• The wrong size was delivered.
• The wrong color was delivered.
• The wrong model was delivered.
• The product is defective.
• A suitable replacement is available.

Exchange availability depends on stock.

If a replacement is unavailable, an eligible refund or another solution may be offered.

21. How to Request a Return

Customers should submit a return request using the available Olibaa order, return or customer support system.

Please provide:

1. Order number.
2. Product name.
3. Reason for return.
4. Description of the issue.
5. Supporting photos where relevant.
6. Supporting video where requested.
7. Information regarding missing accessories or components.

Customers should not send a product back without following the applicable return instructions.

22. Return Review Process

Olibaa or the relevant seller may review the following information when processing a return request:

• Order details.
• Delivery date.
• Product category.
• Return period.
• Product listing information.
• Photos or videos.
• Seller response.
• Warranty information.

Additional evidence may be requested when reasonably necessary.

23. Returning the Product

Once a return has been approved, customers should follow the provided return instructions.

The product should be securely packed and all relevant components should be included.

Where reasonably possible, customers should use the original packaging together with suitable protective materials.

If pickup service is arranged, the returned item should be prepared before collection.

24. Product Inspection

Returned products may be inspected after they are received.

Inspection may verify:

• Product identity.
• Serial number.
• Physical condition.
• Included accessories.
• Packaging.
• Usage signs.
• Reported defect.

Where a returned product materially differs from the information provided in the return request, eligibility may be reviewed again.

25. Refund Methods

Eligible refunds will normally be processed through an available and appropriate payment method.

Depending on the original payment method and Olibaa's available payment systems, refunds may be processed through:

• Original payment method.
• Bank payment.
• Mobile payment.
• Marketplace wallet or account balance where available.
• Another approved refund method.

Olibaa will not normally issue a refund to an unrelated third party.

26. Refund Processing Time

Refund processing time can vary depending on the payment method, bank, payment processor, mobile financial service provider, return inspection and verification requirements.

After an eligible refund has been approved and initiated by Olibaa, the time required for the funds to appear in the customer's account may depend on the external payment provider.

27. Shipping Fees

Shipping fees may be handled differently depending on why the return is requested.

Where a return results from:

• Wrong product.
• Verified manufacturing defect.
• Delivery damage.
• Missing advertised components.
• Seller fulfillment error.

Olibaa or the relevant seller may cover eligible return shipping costs where appropriate.

Where a discretionary change-of-mind return is accepted, initial shipping charges may not necessarily be refundable and return shipping charges may apply.

28. Cash on Delivery Orders

Cash on Delivery orders may also qualify for eligible returns.

Because payment was originally made in cash, an approved refund may need to be provided through another supported refund method.

Customers must provide accurate refund information when requested.

29. Promotional and Discounted Products

Products purchased during Flash Deals, coupon campaigns, seasonal offers, promotional events or discount sales are generally subject to the applicable return policy unless different conditions were clearly disclosed before purchase and are permitted.

Where a refund is approved, the refund amount is generally based on the amount actually paid by the customer.

30. Bundle Products and Free Gifts

Where a product is purchased as part of a bundle, the complete bundle may need to be returned.

Free promotional gifts may also need to be returned where the primary product is returned.

Where part of a bundle is retained, any refund may be adjusted where appropriate.

31. Warranty vs Return

A product's return period and warranty period are not the same.

For example, a product may have a 7-day return period but a 12-month manufacturer warranty.

Once the standard return period expires, eligible problems may be handled through repair, warranty service, manufacturer support or replacement instead of a standard return.

32. Manufacturer Warranty

Where a product includes a manufacturer warranty, service may be provided by the manufacturer or an authorized service provider.

Warranty procedures may require:

• Invoice.
• Warranty card.
• Serial number verification.
• Service center inspection.

Customers should review product-specific warranty conditions before purchase.

33. Seller Warranty

Certain products may include seller warranty instead of manufacturer warranty.

The product listing should clearly indicate the applicable warranty period and relevant conditions.

Sellers are expected to honor warranty commitments that were clearly communicated at the time of purchase.

34. Product Compatibility

Customers should verify compatibility before purchasing technical products where sufficient information is available.

This is particularly important for:

• Computer accessories.
• Mobile accessories.
• Electrical equipment.
• Solar equipment.
• Industrial components.
• Replacement parts.
• Water filter components.

A correctly functioning product that is incompatible because the customer selected an incorrect specification may not automatically qualify as defective.

35. Installation-Dependent Products

Certain products require professional installation.

Examples may include:

• Solar power systems.
• Water filtration systems.
• Electrical equipment.
• Industrial machinery parts.
• Specialized medical equipment.

Damage caused by incorrect installation may not qualify for return or warranty.

Where a product appears defective before installation, customers should avoid continuing installation until the matter is reviewed.

36. Refund and Return Abuse

Olibaa may investigate or reject return requests involving suspected fraud or misuse.

Examples include:

• Returning a different product.
• Returning counterfeit products.
• Removing components before return.
• Fabricating product damage.
• Manipulating supporting images.
• Returning heavily used products as unused.
• Deliberately damaging products to request refunds.

Serious or repeated abuse may result in account restrictions.

37. Order Cancellation Before Shipment

Customers may be able to cancel an order before shipment depending on the order status.

If an order has already been processed or handed over to the delivery provider, cancellation may not always be possible.

Where an eligible prepaid order is cancelled before shipment, the refund will normally be processed through the applicable refund method.

38. Refused Delivery

Customers should avoid refusing delivery without a valid reason.

Repeated unjustified refusal may affect future ordering options.

Where a package appears seriously damaged at the time of delivery, customers should contact Olibaa support for guidance.

39. Return Shipment and Tracking

Customers should follow Olibaa's approved return shipping instructions.

Where return tracking is provided, customers should keep the relevant tracking information until the case has been completed.

Sending a product using an unauthorized return method may cause processing delays.

40. Customer Responsibilities

Customers are expected to:

• Provide accurate information.
• Inspect products promptly.
• Submit return requests within the applicable period.
• Provide truthful return reasons.
• Protect products while awaiting return.
• Return relevant accessories and components.
• Avoid intentionally damaging products.
• Follow Olibaa's return instructions.

41. Seller Responsibilities

Sellers are expected to:

• Supply the correct product.
• Provide accurate product information.
• Package products appropriately.
• Cooperate with eligible return requests.
• Respond to Olibaa support requests.
• Honor applicable warranties.
• Supply genuine products.
• Avoid misleading customers regarding return conditions.

42. Return and Refund Disputes

Where a customer and seller disagree about a return, Olibaa may review available evidence before determining the marketplace resolution.

Relevant information may include:

• Product listing.
• Order details.
• Photos.
• Videos.
• Messages.
• Delivery records.
• Serial numbers.
• Inspection results.
• Warranty information.

Olibaa will attempt to reach a fair platform decision based on the available evidence, applicable policies and relevant customer rights.

43. Policy Updates

Olibaa may update this Return & Refund Policy when marketplace operations, categories, payment systems, delivery arrangements, product requirements or applicable legal requirements change.

Updated terms may be published on this page.

Customers and sellers are encouraged to review relevant policies periodically.

44. Contact Olibaa

Customers who need assistance with returns, refunds, replacements, damaged products, incorrect items or warranty procedures should contact Olibaa using the official support options available through the website.

When contacting support, please include the relevant order number and sufficient information about the issue so that the support team can review the request efficiently.

45. Final Statement

Olibaa's Return & Refund Policy is designed to balance customer protection with fair treatment of sellers.

Customers should receive products that reasonably match their orders and product descriptions, while sellers should receive returned products in an appropriate condition when a return is approved.

By purchasing through Olibaa, customers acknowledge that return eligibility depends on the applicable product category, return period, product condition, warranty status and circumstances surrounding the request.