1. Introduction

Welcome to Olibaa. These Terms & Conditions establish the rules governing your access to and use of the Olibaa website, marketplace, customer account, seller features, product listings, promotional services and other related functionality.

By browsing Olibaa, creating an account, placing an order, registering as a seller, listing a product or otherwise using the marketplace, you acknowledge that you have read and agree to comply with these Terms & Conditions together with any other policies that apply to the relevant service or transaction.

If you do not agree with these Terms & Conditions, you should discontinue use of the relevant Olibaa services.

2. About Olibaa

Olibaa operates an online shopping platform through which customers may discover, compare and purchase products offered through the marketplace.

Depending on the product and marketplace arrangement, products may be supplied directly by Olibaa, independent sellers, authorized distributors or other marketplace participants.

Olibaa may provide technology, product discovery tools, account features, payment functions, seller tools, promotional features, customer support and marketplace administration.

The identity of the relevant seller may be displayed in product or order information where applicable.

3. Eligibility to Use Olibaa

Users must have the legal capacity required to enter into the relevant transaction or use Olibaa through an appropriately authorized person.

Users are responsible for providing accurate information and complying with applicable rules when creating accounts, placing orders or using marketplace services.

Olibaa may restrict access to certain services where verification, age, business status or other eligibility requirements apply.

4. Customer Accounts

Certain marketplace features may require a customer account.

When registering, users should provide accurate information, including where applicable:

• Name.
• Email address.
• Phone number.
• Delivery address.
• Other required account information.

Users should update information when it changes materially.

5. Account Security

Customers and sellers are responsible for maintaining reasonable security over their account credentials.

Passwords, one-time authentication codes and other sensitive login information should not be disclosed to unauthorized persons.

If unauthorized account activity is suspected, the user should change relevant credentials and contact Olibaa support as soon as reasonably possible.

6. Product Information

Olibaa aims to present product information in a useful and understandable manner.

Product information may include descriptions, images, prices, specifications, variations, stock information, warranty information and seller-provided details.

Sellers are responsible for ensuring that their product listings are accurate and not materially misleading.

Reasonable differences in color, packaging or presentation may sometimes occur due to screen displays, manufacturer updates or product packaging changes, provided the delivered product remains materially consistent with the listing.

7. Product Categories

Olibaa may offer products across categories including:

Olibaa may introduce, reorganize, remove or rename categories as the marketplace develops.

8. Product Availability

Product availability may change without notice.

A product appearing as available does not guarantee that inventory will remain available until the order has been successfully confirmed and processed.

Where inventory is unexpectedly unavailable after an order is placed, the seller or Olibaa may cancel the affected item and process an applicable refund where payment has already been received.

9. Prices

Product prices are displayed through the relevant product listing or checkout interface.

Prices may change due to seller updates, promotional campaigns, supplier costs, market conditions or other legitimate business reasons.

A new price generally does not affect an order that has already been successfully confirmed unless an obvious pricing or technical error requires review.

10. Pricing Errors

Although reasonable efforts may be made to display accurate prices, technical or human errors may occasionally occur.

If a product is displayed at an obviously incorrect price, Olibaa or the seller may contact the customer, correct the error or cancel the affected order where appropriate.

Any prepaid amount relating to a cancelled order should be handled according to the applicable refund procedure.

11. Orders

Placing an order represents a request to purchase the selected product according to the information presented during checkout.

An order may remain subject to stock availability, payment confirmation, fraud review, seller acceptance or other legitimate marketplace checks.

Receipt of an automated order acknowledgement does not necessarily mean that every order has reached final fulfillment.

12. Order Confirmation

Customers should review order information carefully before completing checkout.

This includes:

• Product.
• Quantity.
• Color.
• Size.
• Variation.
• Price.
• Delivery address.
• Payment method.

Customers should report material order errors promptly.

13. Order Cancellation

Customers may be able to cancel an order before shipment depending on the order status and applicable marketplace process.

Cancellation may no longer be available after an order has been shipped or handed to a delivery provider.

Olibaa or the seller may also cancel an order where reasonable grounds exist, including stock unavailability, payment failure, suspected fraud, obvious pricing error or inability to fulfill the order.

14. Payment Methods

Olibaa may support one or more payment methods depending on availability.

Payment options may include:

• Cash on Delivery where available.
• Card payments.
• Bank payments.
• Mobile financial services.
• Other supported electronic payment methods.

Availability may vary by order, customer, product, seller or delivery location.

15. Payment Authorization

Customers must use payment methods that they are lawfully authorized to use.

Payment providers may require additional verification before approving a transaction.

Olibaa is not responsible for a payment provider declining a transaction where the decision is made by the external provider.

16. Payment Security

Payment processing may involve independent payment providers, banks or financial services.

17. Cash on Delivery

Cash on Delivery may be offered for eligible orders and locations.

Customers using Cash on Delivery should ensure that they are available to receive the order and pay the applicable amount at delivery.

Repeated unjustified refusal of Cash on Delivery orders may lead to limitations on future ordering options where reasonably necessary.

18. Promotional Offers

Olibaa may provide promotions such as:

• Flash Deals.
• Coupon codes.
• Seasonal sales.
• Product discounts.
• Campaign offers.

Promotions may be subject to start dates, expiry dates, stock limits, customer limits, category restrictions or other conditions.

Promotional offers may be changed or withdrawn where reasonably necessary, particularly in cases of technical error, abuse or stock exhaustion.

19. Coupons

Coupon codes may only be used according to the conditions associated with the relevant coupon.

Coupons may be restricted by minimum order value, customer eligibility, product category, seller, campaign or validity period.

Coupons generally have no independent cash value unless specifically stated otherwise.

20. Shipping

Orders may be delivered through Olibaa, a seller, courier partner or other approved logistics provider.

Customers are responsible for providing accurate delivery information.

An incorrect or incomplete address may result in delivery delays or failed delivery.

21. Delivery Estimates

Delivery times displayed by Olibaa should generally be treated as estimates unless a specific guarantee is clearly stated.

Delivery may be affected by circumstances including:

• Courier capacity.
• Weather conditions.
• Public holidays.
• Remote delivery locations.
• Unexpected operational disruption.
• Customer availability.

22. Delivery Inspection

Customers are encouraged to inspect delivered packages promptly.

If a package or product is materially damaged, incorrect or incomplete, the issue should be reported within the applicable return or support period.

Relevant packaging, shipping labels and product materials should be retained where practical until the issue has been reviewed.

23. Returns

Product returns are governed by Olibaa's applicable Return & Refund Policy.

Eligibility may depend on the category, condition of the product, reason for return, applicable return period and whether the item has been opened, installed, consumed or used.

24. Refunds

Approved refunds may be processed using an appropriate supported method.

The time required for funds to appear may vary depending on banks, card processors, mobile financial services and other external payment providers.

Refund amounts generally reflect the amount actually paid after applicable discounts.

25. Product Exchanges

Where supported and stock is available, Olibaa or the seller may offer a replacement or exchange instead of a monetary refund.

Replacement availability is not guaranteed.

26. Product Warranty

Certain products may include:

• Manufacturer Warranty.
• Seller Warranty.
• Service Warranty.
• Replacement Warranty.

The applicable warranty type and period should be stated in the relevant listing where warranty is provided.

Warranty rights may be subject to product-specific conditions.

27. Warranty Exclusions

Warranty coverage may not apply to problems caused by matters such as:

• Physical damage after delivery.
• Misuse.
• Improper installation.
• Unauthorized repair.
• Water damage where the product is not designed for such exposure.
• Incorrect voltage or power supply.
• Normal wear and tear.

Actual warranty exclusions depend on the specific warranty offered with the product.

28. Seller Marketplace

Olibaa may permit independent sellers to offer products through the marketplace.

Independent sellers are responsible for complying with Olibaa's Seller Policy, product listing standards, customer service requirements and applicable rules.

Olibaa may review or remove listings that materially violate marketplace standards.

29. Seller Responsibility

Sellers are responsible for matters including:

• Product authenticity.
• Listing accuracy.
• Pricing.
• Stock information.
• Order fulfillment.
• Packaging.
• Warranty commitments.
• Applicable product requirements.

30. Prohibited Products

Olibaa may remove or restrict products that violate marketplace rules, intellectual property rights, safety requirements or applicable law.

31. Medical & Health-Related Products

Medical & Surgical Supplies may require additional product safety, storage, expiry, hygiene or regulatory considerations.

Olibaa product listings and marketplace support do not constitute medical diagnosis or individualized medical advice.

Customers should seek appropriate professional advice when medical guidance is necessary.

32. Natural Products

Natural Products may include consumable or personal-use items with specific storage, expiry and hygiene requirements.

Customers should review relevant ingredients, instructions and warnings before use.

Statements appearing in a product listing should not automatically be interpreted as medical advice.

33. Solar Power Equipment

Certain Solar Power Equipment requires professional installation and proper electrical compatibility.

Customers should review technical specifications and use qualified installers where appropriate.

Damage caused by incorrect installation may affect return or warranty eligibility.

34. Water Filters

Water filtration products may require installation, cartridge replacement and periodic maintenance.

Customers should review product-specific instructions and compatibility before purchase.

Used filtration media may be subject to special return restrictions for hygiene reasons.

35. Industrial Chemicals & Parts

Industrial products may require specialized knowledge, technical compatibility or safe handling procedures.

Customers are responsible for reviewing product specifications and seeking suitable professional guidance where necessary.

Opened chemicals or altered industrial components may be subject to restricted return eligibility.

36. Innerwear & Fashion

Fashion customers should review size, material, color and variation information before ordering.

Certain hygiene-sensitive innerwear items may not be eligible for ordinary return after opening or use, subject to applicable customer rights.

37. Books & Stationery

Books should be genuine copies lawfully offered for sale.

Unauthorized or pirated copies are prohibited.

Customers should review title, edition, language and other applicable information before ordering.

38. User Conduct

Users must use Olibaa lawfully and responsibly.

Users must not attempt to:

• Access accounts without authorization.
• Interfere with marketplace systems.
• Upload malicious code.
• Conduct fraudulent transactions.
• Misrepresent identity.
• Abuse return or refund processes.
• Manipulate reviews or ratings.
• Harass customers, sellers or staff.

39. Fraud Prevention

Olibaa may use reasonable measures to detect, prevent and investigate fraud, account abuse, payment manipulation, suspicious transactions and marketplace misuse.

Orders, accounts or payments may be temporarily reviewed where unusual activity is detected.

40. Reviews and Ratings

Where Olibaa provides review features, customers should provide genuine feedback based on actual experience.

Fake, manipulated, paid or otherwise fraudulent reviews may be removed.

Sellers must not threaten customers, create false reviews or manipulate ratings.

41. Intellectual Property

Olibaa's website design, original graphics, branding, logos, written content, software, interface elements and other protected materials may be subject to intellectual property rights.

Users may not copy, reproduce, distribute or commercially exploit protected Olibaa content without authorization except where permitted by law.

42. Third-Party Intellectual Property

Brands, trademarks, photographs and product content belonging to sellers, manufacturers or other parties remain subject to the rights of their respective owners.

Sellers are responsible for ensuring they have the right to use intellectual property included in their listings.

43. Third-Party Services

Olibaa may rely on third parties for functions such as:

• Payments.
• Banking.
• Delivery.
• Hosting.
• Messaging.
• Warranty services.

Third-party services may be subject to their own terms and availability.

44. Website Availability

Olibaa aims to keep the marketplace available and functional but does not guarantee uninterrupted access at all times.

Temporary interruption may occur due to maintenance, updates, network problems, security issues or circumstances outside reasonable control.

45. Changes to Marketplace Features

Olibaa may introduce, update, remove or modify marketplace features where reasonably necessary.

Such changes may include interface updates, payment methods, categories, seller tools, promotional systems or other services.

46. Content Accuracy

Olibaa aims to maintain accurate marketplace information, but occasional errors may occur.

Where a material error is discovered, Olibaa or the seller may correct the relevant information.

47. Limitation of Marketplace Responsibility

To the extent permitted by applicable law, Olibaa is not responsible for losses resulting solely from circumstances beyond reasonable marketplace control, customer misuse, unsupported product use or independent third-party failures.

Nothing in these Terms is intended to exclude or restrict rights or liabilities that cannot legally be excluded.

48. No Professional Advice

General information available on Olibaa regarding medical products, industrial products, solar products, chemicals or other specialized categories is provided for marketplace and product-information purposes.

It should not automatically be treated as a substitute for qualified medical, engineering, electrical, chemical, legal or other professional advice.

49. Privacy

Personal information collected through Olibaa is handled according to Olibaa's applicable Privacy Policy and relevant requirements.

Customers and sellers should review the Privacy Policy to understand how information may be collected, used, retained and protected.

50. Customer Data

Sellers may receive customer information necessary to fulfill orders.

Sellers must not improperly sell, disclose or use customer information for unrelated purposes.

51. Marketplace Communications

Olibaa may send transactional or service-related communications concerning accounts, orders, security, payments, deliveries or policy updates.

Marketing communications may be subject to separate preferences or applicable requirements.

52. Account Restrictions

Olibaa may restrict, suspend or close accounts where reasonably necessary to address serious marketplace abuse, fraud, security concerns, repeated policy violations or other significant risks.

The type of action taken may depend on the seriousness and frequency of the issue.

53. Seller Suspension

Seller accounts or listings may be restricted for reasons including counterfeit products, repeated non-delivery, serious customer complaints, prohibited products, fraud or other material Seller Policy violations.

54. Disputes

Where a customer and seller disagree about a marketplace transaction, Olibaa may review relevant evidence and applicable policies.

Evidence may include:

• Order records.
• Product listing information.
• Messages.
• Shipping information.
• Photos.
• Videos.
• Payment records.
• Product inspection results.

55. Support

Customers and sellers may use Olibaa's official support options for marketplace-related questions.

Support decisions are based on available information, marketplace policies, transaction records and applicable rights.

56. Force Majeure and Events Beyond Reasonable Control

Olibaa, sellers or delivery providers may experience delays or interruptions caused by events beyond reasonable control.

Examples may include severe weather, natural disasters, widespread network outages, government restrictions, transport disruptions, civil emergencies or similar unforeseen events.

Where practical, reasonable efforts may be made to minimize disruption.

57. Severability

If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions should continue to apply to the extent permitted.

58. No Waiver

A failure by Olibaa to immediately enforce a particular provision does not necessarily mean that the right to enforce that provision has been permanently waived.

59. Updates to These Terms

Olibaa may update these Terms & Conditions to reflect changes in marketplace services, products, technology, business processes, payment systems, policies or applicable legal requirements.

Updated Terms may be published on this page.

Users are encouraged to review this page periodically.

60. Governing Requirements

Use of Olibaa and marketplace transactions are subject to applicable laws and requirements relevant to the transaction, user, seller and service involved.

Nothing in these Terms is intended to remove mandatory legal rights that cannot lawfully be waived or restricted.

61. Contact

Questions regarding these Terms & Conditions may be submitted through Olibaa's official support channels available on the website.

When contacting Olibaa regarding an order or transaction, please provide the relevant order number and sufficient information for the matter to be reviewed efficiently.